Primary Care Workforce Intelligence System (PCWIS)

This website is designed to provide guidance to Primary Care contractors on using the comprehensive Workforce Intelligence System. Our goal is to support the ambition of A Healthier Wales and the Primary Care Model for Wales by capturing and reporting data which will inform sustainable workforce arrangements.

The PCWIS site is made available to Dental, General Practice, Optometry and Pharmacy contractors throughout Wales. The site will evolve through our customer feedback and in line with regulatory requirements.

Explore the site to discover how it can help you manage your workforce more effectively and contribute to a healthier Wales.

Click here to access the PCWIS website

The relevant training guides and courses for PCWIS are accessible via the link provided below. Should you have any questions regarding the content available on the training site, please contact eAteb@wales.nhs.uk for further assistance.

NWSSP Optometry – Click to access

NWSSP GMS – Click to access

NWSSP Dental - Click to access

NWSSP Pharmacy – Click to access

This document contains a collection of frequently asked questions relating to the Primary Care Workforce Intelligence System (PCWIS) and its associated training platform.

FAQS Document (English)

News & updates:

PCWIS Reminder Comms-general_final (Docx, 51.5kb)

Extraction Timetable

Workforce Data

Contracts Information

For enquiries, data amendment requests, or any additional support, please contact our Service Desk:

Email: nwssp-primarycareservices@wales.nhs.uk

FAQs

How do I contact you?

You can contact us by phone, email or post. Visit our Contact Us page for further information

Why have we moved to automated prescription processing?

Automated processing allows us to improve the accuracy of reimbursement to contractors by reducing the potential for human error. Our accuracy rate has improved from 99.15% to 99.54% since the introduction of automated processing.

It also improves our efficiency, making a significant contribution to: -

Our ability to continue to reimburse contractors in accordance with SLA timescales in the face of ever increasing prescription volumes
Our ability to release funds to be reinvested in front line NHS services. We process 47% more prescription items with 53% fewer staff since the inception of our automation programme.

Medicines Use Review & Prescription Interventions - what is the difference?

A number of queries have been raised by pharmacists regarding the differentiation between MURs and prescription intervention MURs. To clarify the matter Welsh Government has confirmed that there is only one service (i.e. the MUR service) but the service may be prompted in different ways.

Regular MURs can be prompted pro-actively by identification of a certain group of patients that subsequently lead to an invitation for a Medicines Use Review.

A prescription intervention MUR is more reactive, in the sense that it is the response to a significant adherence problem with a person's medication that subsequently leads to an MUR being conducted. This is distinct from pharmacists making clinical interventions on prescriptions (e.g. where an interaction is identified and there is a need to get a prescription amended) which are required by the terms of service for all pharmacy contractors.

Useful Links & Resources

Get in Touch

If you have a query for our Primary Care Services. Please contact us below: