Primary Care Contractors in NHS Wales are required to report incidents that have occurred within their organisations. The link on this form directs users to the Once for Wales system.
This form replaces the previous NRLS process that was discontinued in April 2022. This is an interim solution for 2022/23. Primary Care contractors will have full access to the Datix Cymru systems around Wales as part of the roll out of the Duties of Quality and Candour.
The Primary Care Wales National Incident Reporting form uses the power of the Once for Wales Concerns Management System (Datix Cymru) and operates using a cloud-based platform that is accessible throughout Wales.
This approach has been agreed by Welsh Government and data provided into the system will be shared with Health Boards in the relevant localities as part of their commissioning duties. The Health Boards teams will establish if any incident meets the threshold for national reporting and will advise the NHS Wales Delivery Unit through the standard reporting process in keeping with the national policy.
A patient safety incident is:
‘’any unintended or unexpected incident that could have or did lead to harm for one or more patients receiving NHS-funded healthcare’’.
A near miss, referred to by the NPSA as a prevented patient safety incident, is defined as:
“any unexpected or unintended incident that was prevented, resulting in no harm to one or more patients receiving NHS-funded healthcare. The incident could have been prevented by an action, an individual, timing, or by chance or luck.
Examples of patient safety incidents include:
All primary care contractors should use the following link and ensure that the practice and commissioning Health Board are identified.
Note: If you are reporting from a Community Pharmacy you should report directly into the Health Board using the below link:
Community Pharmacy Patient Safety Incident Reporting Wales - NHS Wales Shared Services Partnership
The Once for Wales Concerns Management Central Team are based in NHS Wales Shared Services Partnership (NWSSP) and host this website. If you have any queries regarding the reporting process or any technical issues, please contact:
OnceForWales.CMS@wales.nhs.uk – this inbox is monitored Monday to Friday 0900-1700.
Primary Care Wales National Incident Reporting User Guide (PDF, 283KB)
We would be pleased to receive any feedback on the reporting process to inform improvements. Please email the Once for Wales Concerns Management Central Team: