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Duty of Candour - Information for Staff

Two people clasping hands, sat opposite each other. 

Openness and honesty should be at the heart of every relationship between those providing treatment and care and those experiencing it.


What is the Duty of Candour?

The Duty of Candour is a legal requirement for NHS Organisations in Wales to be open and honest with service users receiving care and treatment. This is outlined in the Health and Social Care (Quality and Engagement) (Wales) Act 2020.

The Duty of Candour applies if the care we provide has, or may have contributed to unexpected or unintended moderate or severe harm, or death.