Tel: 02921 500 200
Lines open: 8.30am - 4.30pm Monday to Friday*
*On Christmas Eve and New Years Eve the Recruitment helpdesk lines will close at 1pm.
Lines will close on scheduled dates for mandatory team training and development.
Scheduled Closure Times
The Recruitment Helpdesk will close between 12pm and 2.00pm for mandatory team training and development on the dates shown below:
- Wednesday Jan 8th 2025
- Wednesday Feb 5th 2025
- Wednesday Mar 5th 2025
- Wednesday Apr 9th 2025
- Wednesday May 7th 2025
- Wednesday Jun 4th 2025
- Wednesday Jul 9th 2025
- Wednesday Aug 6th 2025
- Wednesday Sep 10th 2025
- Wednesday Oct 8th 2025
- Wednesday Nov 12th 2025
- Wednesday Dec 10th 2025
During this time the phone lines will be closed, however, enquiries can still be sent in via email.
Some of the training activities our staff will be undertaking during this time to support the continuous improvement of our customer service teams include:
- Conflict Training
- Customer Service Skills
- Call Handling
- Team Building
- Process Mapping/ Customer Journey Workshops
- Payroll Support Training
We apologise for any inconvenience this may cause, NWSSP Employment Services are committed to driving continuous improvement and providing a high level of customer service to our customers through the training and development of our frontline call-handling employees.