Skip to main content

Recruitment Helpdesk

recruitment helpdesk

Tel: 02921 500 200

Lines open: 8.30am - 4.30pm  Monday to Friday
Lines will close on scheduled dates for mandatory team training and development.

Scheduled Closure Times

The Recruitment Helpdesk will close between 12pm and 2.00pm for mandatory team training and development on the dates shown below:

  • Wednesday Jan 10th 2024
  • Wednesday Feb 14th 2024
  • Wednesday Mar 13th 2024
  • Wednesday Apr 17th 2024
  • Wednesday May 15th 2024
  • Wednesday Jun 12th 2024
  • Wednesday Jul 17th 2024
  • Wednesday Aug 14th 2024
  • Wednesday Sep 18th 2024
  • Wednesday Oct 16th 2024
  • Wednesday Nov 13th 2024
  • Wednesday Dec 11th 2024
During this time the phone lines will be closed, however, enquiries can still be sent in via email.

Some of the training activities our staff will be undertaking during this time to support the continuous improvement of our customer service teams include:


  • Conflict Training
  • Customer Service Skills
  • Call Handling
  • Team Building
  • Process Mapping/ Customer Journey Workshops
  • Payroll Support Training


We apologise for any inconvenience this may cause, NWSSP Employment Services are committed to driving continuous improvement and providing a high level of customer service to our customers through the training and development of our frontline call-handling employees.