The NHS Wales Shared Services Partnership (NWSSP) understands the importance of customer service in the delivery of services to individuals and groups.
We are committed to creating and developing a positive approach to customer service in which we strive to consistently exceed the expectations of our customers. We aim to create an environment within which customer service is seen as essential to the management and delivery of services.
Actual cost savings through streamlining of transactional processes
Actual cost savings through changed behaviour locally e.g. compliance with new procedures
Opportunity cost savings through improved performance of functions
Collaborative cost savings through increased purchasing power of public sector partnerships
Cost avoidance through elimination of errors