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2. How we use your personal data and how long we keep it for

We will only use your personal data when the law allows it and only to the extent necessary in order to fulfil the purpose for which we need to collect it. Below we set out these purposes, the lawful basis we rely on in order to do so, and how long we keep your personal information for.

 

Purpose for which we use your personal data

What type of personal data are we using?

What lawful basis do we rely on to use your personal data?

To enable us to provide robust and high quality legal services and advice to our clients, or establish their legal rights, and where your personal information is an element of the information provided by either our client, the claimant, or other third parties providing statements in the case.

  • Name
  • Contact details, such as email address and telephone number, where we need to contact you
  • Any other personal data disclosed by our client or third parties which is necessary to enable us to provide legal advice

We use your data when it is necessary for the performance of a public task carried out in providing professional services (robust and high quality legal advice) to the National Health Service in Wales. This public function has its basis in the Velindre National Health Service Trust (Establishment) Order 1993, as amended.

To deal with your feedback, query or complaint

  • Name
  • Contact details, including email address, home address, and telephone
  • Any additional personal information you provide to us when contacting us

We rely on our legitimate interests in ensuring we are providing an effective service, and appropriately handling any complaints. Our legitimate interest is the proper handling of any complaints regarding our service.

To contact you for your views on our services

  • Name
  • Contact details, including email address and home address

 

We rely on our legitimate interests in ensuring we are providing an effective service. Our legitimate interest is the constant improvement of our service.