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Help & Support

Man on computer providing help and support

Our All Wales Helpdesk is open from 9:00am5:00pm (Monday to Friday), and can help with a wide range of issues including password resets, enrolment key issues, creating new accounts and other general assistance.

You can call the All Wales Helpdesk on 01443 848636.

You can email the All Wales Helpdesk on

Our Live Chat service is also available from 9:00am to 5:00pm on our Learning@Wales home page.

Visit our Request for New e-Learning Account page for information on how to request a new e-Learning account.