Help & Support

Man on computer providing help and support

Our All Wales Helpdesk is open from 9:00am5:00pm (Monday to Friday), and can help with a wide range of issues including password resets, enrolment key issues, creating new accounts and other general assistance.

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You call call the All Wales Helpdesk on 01443 848636.

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You can email the All Wales Helpdesk on

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Our Live Chat service is also available from 9:00am to 5:00pm on our Learning@Wales home page.