The skill sets available and deployed within the Central Team cover a wide spectrum of functions. Whilst the core function is to support Oracle applications, the Team also has a requirement to encompass the broader business view and importantly the technical perspective required to deliver as well as support the benefits of the e business Enterprise system.
eBusiness System (PDF,94.5kb)
Having skill sets across both the business and technical arena allows the Central Team to provide an overarching view of the service requirements and in turn ensures that change and risk management is understood and managed. This allows the Central Team to provide an advisory and mentoring role, making the business aware of risks, issues and impact of technology change. The Central Team is also required to understand the differing technologies that business users may be interested in, in order to ensure the technologies are strategically aligned, can seamlessly integrate with the core products utilised whilst ensuring total cost of ownership are fully understood and business benefits can be realised.
The Central Team knowledge and skills are underpinned by ‘expert’ industry recognised qualifications across a spectrum of key disciplines, including: Lean/Six Sigma Black Belt level, Prince2 Practitioner level, Managing Successful Programmes Practitioner level, Management of Risk Practitioner level and ITIL v3 expert level. These are in addition to the range of technical, application and business skills that already reside within the team.