As our customer we will strive to provide you with the best possible service which meets your needs both now and in the future. Our Customer Service Strategy sets out how we aim to meet and exceed your expectations as part of NHS Shared Services and includes our Customer Charter spelling out our commitment to you.
To provide you with a professional, quality service and we are also committed to the following Customer Service Standards that explain the level of service you can expect in our day to day contact with you.
When working with you we will:
When answering your telephone calls, letters, faxes and emails we will;
When you visit us in person we will;
As stated above we want to give you the best possible service and it is only by listening to your views that we can find out what we are doing well and what needs to improve. Here's what you can do to help: