The prescription submission department is moving

With effect 1^st April 2024 Document Scanning Prescription Service is moving from Companies House, Cardiff, to:

Primary Care Services,

Document Scanning Team,

Cwmbran House,

Mamhilad Park Estate,

Pontypool,

NP4 0XS

The opening hours for deliveries are:

07:30am – 14:30pm (Monday – Friday)

For queries relating to deliveries or submission of prescriptions call:

02921 500589/ 02921 500722

NB: the building does not currently have a security presence. Therefore, prescriptions left unattended are done so at the individual's own risk.

Submission Deadline:

All prescriptions must be delivered no later than the 8^th working day of the month following that in which the supply was made.

March prescription claims, scheduled for submission at the commencement of April 2024, must be directed to our new location.

FAQs

How do I contact you?

You can contact us by phone, email or post. Visit our Contact Us page for further information

Why have we moved to automated prescription processing?

Automated processing allows us to improve the accuracy of reimbursement to contractors by reducing the potential for human error. Our accuracy rate has improved from 99.15% to 99.54% since the introduction of automated processing.

It also improves our efficiency, making a significant contribution to: -

Our ability to continue to reimburse contractors in accordance with SLA timescales in the face of ever increasing prescription volumes
Our ability to release funds to be reinvested in front line NHS services. We process 47% more prescription items with 53% fewer staff since the inception of our automation programme.

Medicines Use Review & Prescription Interventions - what is the difference?

A number of queries have been raised by pharmacists regarding the differentiation between MURs and prescription intervention MURs. To clarify the matter Welsh Government has confirmed that there is only one service (i.e. the MUR service) but the service may be prompted in different ways.

Regular MURs can be prompted pro-actively by identification of a certain group of patients that subsequently lead to an invitation for a Medicines Use Review.

A prescription intervention MUR is more reactive, in the sense that it is the response to a significant adherence problem with a person's medication that subsequently leads to an MUR being conducted. This is distinct from pharmacists making clinical interventions on prescriptions (e.g. where an interaction is identified and there is a need to get a prescription amended) which are required by the terms of service for all pharmacy contractors.

Get in Touch

If you have a query for our Primary Care Services. Please contact us below: