Award-Winning Transformation for Legal and Risk Services

Legal and Risk Services and Welsh Risk Pool are thrilled to have won the Legal Services Transformation Award at the recent Legal News Wales Awards 2026. The award related to a number of initiatives the division had implemented over recent months to improve business performance, including a new Case Management System, the establishment of the South Wales Clinical Negligence Networking Group and strengthening of the learning-from-claims processes.

The division were also shortlisted for the Marketing Initiative of the Year Award at the Legal News Wales Awards, in relation to the internal communications delivered to staff during the roll out of the new Case Management System.

Comments at the Awards evening included:
“The judges were impressed by the winner for delivering wholescale transformation that combined legal service improvement, digital innovation and stronger risk governance across a highly complex national healthcare environment. The winner evidenced clear benefits for staff confidence, operational visibility and ultimately safer patient care.”

Deputy Director of Legal and Risk Services, Daniela Mahapatra, said:
“We are absolutely delighted and incredibly proud to have won the Transformation of the Year category at the Legal News Wales Awards. This recognition means a great deal to us, as it reflects the dedication, innovation and resilience shown by colleagues across Legal and Risk Services and Welsh Risk Pool.

We are especially proud of our staff, who have worked so hard to deliver high-quality services, embrace new ways of working and support the NHS in Wales. This award is a testament to their commitment, professionalism and teamwork, and we are thrilled to see their efforts recognised in this way.”