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Certificates and Accreditation

A person wearing a blue shirt pointing at the word ISO in a circle floating in front of him. This is to represent choosing ISO.

 

UKAS

 

SMTL is accredited by the United Kingdom Accreditation Service (UKAS) to the International Standard for Calibration and Testing Laboratories ISO/IEC 17025. An organisation's fulfilment of the requirements of ISO/IEC 17025 means the laboratory meets technical competence, impartiality and management system requirements. Accreditation drives confidence by underpinning quality of results, ensuring their traceability, comparability and validity.

 

CSE

 

In 2023 SMTL attained accreditation to the Customer Service Excellence Standard (CSE).

The CSE standard assesses organisations and measures customer focused areas that research has identified as a priority to customers. In order for an organisation to be recognised as achieving Customer Service Excellence they must be successfully assessed against rigid criteria, with a particular focus on:

  • Customer Insight
  • Organisation Culture
  • Information
  • Access Delivery and Timeliness
  • Quality of Service

 

ISO 14001

 

SMTL remains committed to managing our environmental impact, reducing our carbon footprint and integrating the sustainable development principle into daily working life.

To implement environmental initiatives and efficiencies our Quality Assurance Department works closely with NWSSP Corporate colleagues to retain ISO 14001:2015 Environmental Management System certification.