Contact Accounts Payable

CONTACT INFORMATION: Log a call to the ORACLE HUB for immediate support:

Companies House: 02921 500800

nwssp.aporaclecustomerhub@wales.nhs.uk

Address: Accounts Payable Department 4th Floor, Companies House, Crown Way, Cardiff, CF14 3UB

Alder House: 02921 500800

Address: Alder House, Cwrt Alder, St Asaph Business Park, St Asaph, Clwyd, LL17 0JL

Staff contact information: Our Staff - Accounts Payable team

*COVID-19: Accounts Payable team are currently homeworking but it’s ‘business as usual’ so please direct requests and queries through to the Service Desk email: NWSSP.APOracleCustomerHub@wales.nhs.uk

FAQs

When do suppliers get paid?

The service has to comply with a statutory Government Target of paying 95% of invoices to its suppliers within 30 days.

How are our invoices processed?

Around 90% of the invoices are processed electronically and there is an initiative to increase this to 95%. The majority of invoices processed are matched to a purchase order. National No Purchase Order No Payment policy (NHS Wales access only) has been introduced in NHS Wales on 1st June 2018. There is an agreed list of exceptions and for these invoices, they are authorised and processed directly through Oracle without the need to raise a purchase order.

How many invoice transactions do we carry out?

The services comprises over 100 staff engaged in the invoice payment process, who process some 1.5 million invoice transactions per annum with a value in excess of £3 billion, for approximately 30,000 active suppliers.

Get in Touch

If you have a query for Accounts Payable, please contact us using the details shown on our contact page.