Payment may not have been made for one of the following reasons:
Bank details don't match details held by NHS Wales
Checking if an invoice has been received to enable Payment
Invoice is showing 'on hold'
Below is a list containing information as to why your payment is on hold:
Invoice Holds (.docx, 69.3kb)
Please note, We are unable to release holds on an invoice, If your invoice is 'on hold' and overdue, your query will to be passed on to the relevant department to be resolved.
Payment not received when expected
There are a number of different payment terms within NHS Wales - Please refer to your contract details for information of when you can expect payment.
The PO number is not displayed on the invoice
NHS Wales operates a strict 'No PO, No Pay' policy. In order to ensure payment, the purchase order number must be displayed clearly on the invoice. Access the NHS Wales 'No PO, No Pay' policy:
No PO, No pay (.docx, 39.4kb)
If your have a different query regarding non payment, you can contact us by telephone-029 20 904131 and via e-mail NWSSP.procurementservicedesk@wales.nhs.uk and ensure that you have the following information to hand: