Achieving successful implementation

REF

To consider the Organisational Workstream workflow, fields and triggers required of a common case management system for CHC and the future public voice body. To work with the project team and RLDatix to determine whether the required Functional Workstreams is piloted in the Datix CloudIQ system or DatixWeb. To implement the new Functionality of the system.

To establish core functionality for Complaints Management
Definition of what information is managed through this functionality
All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Complaints
Develop:

• Common code-set for Complaints Categorisation
• Process outcomes for Complaints Categorisation
• Harm code-set for Complaints Categorisation

To establish core functionality for Corporate Risk Registers and Board Assurance Frameworks. To determine all-Wales terminology and all-Wales workflows for risk functionality

To establish core functionality for recording and managing DoLS cases. Definition of cases which should be recorded in the system, fields requiring capture and workflow for standard cases and complex cases (inc Court of Protection)

To establish core functionality for coronial inquires and inquest hearings involving the health body.
Definition of what information is managed through this functionality, All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Inquest Cases

To determine the core system reports which are to be built into the core system functionality. Consider the training needs for query and report building.

Develop core investigation tools within the Datix CloudIQ system and produce associated training and reference materials.

To establish core functionality for the Learning from Deaths process and establish the links between the Medical Examiner system.
Definition of what information is managed through this functionality, All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Mortality Review

To provide advice and guidance to the Programme Board in ensuring that the requirements of the nurse staffing act are identified, referenced and included in associated functionalities.

To establish core functionality for PALS interactions. Definition of what information is managed through this functionality, All-Wales Workflows, All-Wales Fields & All-Wales Triggers for PALS

To establish core functionality for redress cases where cases may have arisen as a complaint, incident or another route.
Definition of what information is managed through this functionality – commencing the process where Part 6 of the PTR regulations are invoked. Establish All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Redress Cases.

To establish core functionality for cases which are referred to regulatory body
Definition of what information is managed through this functionality, All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Regulatory Body referrals

To establish core functionality for Safeguarding case records
Definition of what information is managed through this functionality, All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Safeguarding cases
Consideration of potential functionality for automated notification to local authorities regarding cases

To establish core functionality for cases which are reported to Welsh Government
Definition of what information is managed through this functionality, All-Wales Workflows, All-Wales Fields & All-Wales Triggers for SI cases

To align learning, improvement and patient safety activities across NHS Wales and ensure the system is able to collate local and national themes and trends

To establish a national group and an associated process to provide oversight and governance to ensure that content development and updates are programmed efficiently whilst ensuring all-Wales functionality is preserved and innovation and local development is supported and planned appropriately.

To commence planning the core functionality for Incidents Management and develop a definition of what information is managed through this functionality.

Establish All-Wales Workflows, All-Wales Fields & All-Wales Triggers for Incidents
Develop:

• Common code-set for Incidents Categorisation
• Process outcomes for Incidents Categorisation
• Harm code-set for Incidents Categorisation

To consider the possibilities and required processes to support migration of information between DatixWeb and Datix CloudIQ. To establish the work plan for essential live case migration during transition between DatixWeb and Datix CloudIQ systems.

To ensure that appropriate arrangements are established to faciliatate access by RLDatix support and Technical Workstream staff to systems held on NHS Wales ICT Infrastructure

Developing detailed instructions and process of how Local System Leads, Local ICT and NWIS Client Services will support the operation of ADFS as the method of validating access to the Datix CloudIQ System.

To establish a process which continues the availability of the RFI functionality in DatixWeb systems where this is in use. To consider all-Wales Workflows, Fields and Triggers required to consider future development of this functionality in Datix Cloud IQ.

To provide a platform between teams developing systems and ensure that datasets are aligned (identical where possible).