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Once for Wales Concerns Management System

Once for Wales Concerns Management System Background

The Once for Wales Concerns Management System Programme was developed from the recommendations made by Keith Evans in the Welsh Government report – “The Gift of Complaints” and is aimed at bringing consistency to the use of the electronic tools used by all NHS Wales health bodies. For a copy of the Evans Report please click here.

Once for Wales Concerns Management System Cloud-based platform Programme Governance Achieving successful implementation Communications