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Welsh Ambulance Services Trust

Please find below the contact details for services for the employees of Welsh Ambulance Services Trust.

Tel: 029 2090 5353

Lines open: 8.30am - 4.30pm Monday to Friday
Lines will close on scheduled dates for mandatory team training and development. Click here for scheduled dates and more information.
 

 

Tel: 029 2090 3908    

Lines open: Mon-Thu 8.30am - 4.30pm  / Fri 8.30am - 4.00pm

Please have your Assignment Number and/or NI Number available when calling with your query

Email:  NWSSP.PensionsWAST@wales.nhs.uk

Tel: 029 2090 3908 

Lines open: Mon-Thu 8.30am - 4.30pm / Fri 8.30am - 4.00pm

Please have your Assignment Number and/or NI Number available when calling with your query

Email:  NWSSP.PayrollEmploymentServicesWAST@wales.nhs.uk

Tel: 029 2090 3908 

Lines open: Mon-Thu 8.30am - 4.30pm / Fri 8.30am - 4.00pm
Please have your Assignment Number and/or NI Number available when calling with your query
 

Customer Portal

We have migrated our Expenses customer portal to ActionPoint to ensure you get the best experience whilst using our service, this change offers an optimised support experience, enabling us to meet your needs as best we can.
 
As part of this transition, from 01/02/21 you will no longer be able to email our support team directly and will instead need to log into our new support portal.
  
Click here to find a guide that details how to use the customer portal. We advise that you review this and familiarise yourself with the customer portal
 

  • Development of our portal continues in the background and it will soon be updated to include help and support and links to documents and websites.
  • The portal offers the ability to upload files/documents and you will be given a unique reference number for your call, you will also be able to track progress of your call.

     

Logging in to the Customer Portal

To log onto the portal please click on the link below

Login (cymru.nhs.uk)

You will need you NADEX username and password to log onto the portal, should you need assistance with this you will need to contact your local IT department.

You can continue to contact our support team 02920 903908