Skip to main content

Coronavirus (COVID-19) ESR Guidance: The below document outlines how to correctly record Coronavirus (COVID-19) related absence (sickness and non-sickness) in ESR. Record & Report Absence related to Coronavirus in ESR

eAteb

Banner image displaying the new eAteb logo. This consists of a map of wales in a speech bubble which is enclosed in a headet. 
 

Our opening hours and contact details are:

  • Monday - Friday 08:30 - 16:30

Please note we close on Wednesdays from 12:00 – 14:00 for essential staff training.

  • Telephone: 02921 500300
  • Email: eAteb@wales.nhs.uk
  • Live Chat: Available via the link below at the bottom of the screen.

Please be aware that our previous telephone numbers are no longer in service. However, emails sent to existing addresses will continue to redirect to the new contact points for a limited period.

 

What is eAteb?

NWSSP’s Digital Workforce division currently hosts two dedicated contact centres for digital people system’s support. These are ESR Support Wales (for NHS Wales staff) and Digital Learning Wales (for wider Public Sector learning@wales queries)

From Monday 3rd July 2023 the contact centres will merge into one single dedicated point-of-contact for Digital People Systems Support. The service will be rebranded as eAteb, Supporting Digital People Systems in Wales

eAteb will continue supporting staff across Wales with both ESR and Learning@Wales queries.

 

What is ESR?

The NHS Electronic Staff Record (ESR) provides an integrated HR and payroll system to NHS organisations. It is used by 99 per cent of NHS organisations in England and Wales and holds the data for about 1.4 million staff (about six per cent of the UK's working population).

Effective workforce planning is essential if the NHS is to supply the staff to meet the changing healthcare needs of the population.  ESR's potential to support local, regional and national workforce planning is huge.

Every NHS employee has access to their ESR, so that they can manage their personal information. Staff are able to amend information such as their address or bank details, they can book annual leave and monitor their annual leave entitlement. ESR also holds their training record which enables them to carry it from one organisation to another. 

 

What is Learning@Wales?

Learning@Wales is a Wales-wide Learning Management System, that is funded by Welsh Government, that is a repository for e-learning materials, resources and competence assessments. There are a significant number of e-learning programmes available including national statutory and mandatory training courses, as well as professional and personal development courses (both clinical and non-clinical).

This innovative approach to digital learning extracts greater value from existing resources and will help reshape public services focus on the things that matter most – continuing to provide care for all based on clinical need.

As the national help desk, eAteb provides comprehensive support for all ESR queries raised across NHS Wales, working in partnership with every health board in Wales.

This includes:

  • Aneurin Bevan University Health Board
  • Betsi Cadwaladr University Health Board
  • Cardiff & Vale University Health Board
  • Citizens Voice Body (Llais)
  • Cwm Taf Morgannwg University Health Board
  • Digital Health and Care Wales
  • Health Education and Improvement Wales
  • Hywel Dda University Health Board
  • NHS Wales Shared Services Partnership
  • Powys Teaching Health Board
  • Public Health Wales
  • Swansea Bay University Health Board
  • Velindre NHS Trust
  • Welsh Ambulance Service NHS Trust

Please note, we do not provide support for NHS England employees.

Through this all-Wales approach, eAteb ensures consistent, responsive, and high-quality support to healthcare professionals and teams across the country.