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Contact Digital Workforce Solutions

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Collaborative Bank Partnership

For information about the Collaborative Bank Partnership, please contact the team below:



ESR Support Wales

Our opening hours are as follows:
Monday, Tuesday, Wednesday & Friday - 9.00am - 4.00pm
Thursday 9.00am - 12.30pm

When contacting ESR Support Wales, please ensure you have the following details:

  • Employee Number
  • ESR Username
  • Health Board/Organisation

You can contact ESR Support Wales via the following methods:


Phone: 02920 905400

Live Chat: (Click the 'Chat' icon)


Digital Learning Solutions

If you require support or advice please contact the All Wales Helpdesk on or on 01443 848636.

Our Helpdesk is open 9:00am – 4:30pm, Monday to Friday and can help with a range of issues including password reset, enrolment key issues, creating new accounts and other general assistance.

The Live Chat is also available from 9:00am to 4:30pm on our Learning@Wales home page.