ESR Support Wales

ESR Support Hub Wales Graphic

ESR Support Wales was established in July 2018, and we provide ESR Self Service support to NHS Wales organisations. The Support Hub currently provides direct support for Access, Absence, Employee Self Service, Manager Self Service and e-Learning queries.

You can contact the Support Hub via Email, Live Chat or Phone. Click below for our opening hours and for more information on how to get in touch.

ESR Support Wales helps to release resources within the local ESR support teams by allowing them to focus their efforts towards achieving key ESR deliverables and improving ESR usage within their organisations.

Issues that cannot be resolved in the first instance by ESR Support Wales will be logged and triaged to the correct local organisation.

The NHS Wales organisations that are supported by ESR Support Wales are as follows:

  • Betsi Cadwaladr University Health Board
  • Cardiff & Vale University Health Board
  • Cwm Taf Morgannwg University Health Board
  • Health Education and Improvement Wales
  • Hywel Dda University Health Board
  • NHS Wales Informatics Service
  • NHS Wales Shared Services Partnership
  • Powys Teaching Health Board
  • Public Health Wales
  • Swansea Bay University Health Board
  • Velindre NHS Trust
  • Welsh Ambulance Service NHS Trust

We do not provide support for Aneurin Bevan employees. Aneurin Bevan have their own designated ESR team, who can be contacted on 01633 623455.

We also do not provide any support for NHS England employees.