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Driving the pace of innovation and consistently providing high quality services:
- We will enable our customer facing teams to close the majority of enquiries at first contact, by improving service speed, quality, and experience.
- We will drive innovation, setting the standard for good practice, and enhance our processes through automation.
- We will cultivate partnerships with industry leaders and academic institutions and seek University status.
- We will be data driven, sharing intelligence with our partners to influence decision making across NHS Wales.