Our Services

Driving the pace of innovation and consistently providing high quality services:

• We will enable our customer facing teams to close the majority of enquiries at first contact, by improving service speed, quality, and experience. 
• We will drive innovation, setting the standard for good practice, and enhance our processes through automation. 
• We will cultivate partnerships with industry leaders and academic institutions and seek University status. 
• We will be data driven, sharing intelligence with our partners to influence decision making across NHS Wales.