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Our Services

Driving the pace of innovation and consistently providing high quality services:


  • We will enable our customer facing teams to close the majority of enquiries at first contact, by improving service speed, quality, and experience. 
  • We will drive innovation, setting the standard for good practice, and enhance our processes through automation. 
  • We will cultivate partnerships with industry leaders and academic institutions and seek University status. 
  • We will be data driven, sharing intelligence with our partners to influence decision making across NHS Wales.