Once for Wales Programme Communication
Effective communications are essential with a programme of the size and complexity of the OfWCMS. Each organisation has identified Single Points of Contact, who are responsible for cascading information throughout their organisation and for collating enquiries for the programme team.
Single Points of Contact
The current list of Single Points of Contact are:
| Organisation | Datix Cymru - Contact: | Civica Experience Wales - Contact: |
|
Aneurin Bevan UHB (AB UHB) |
Scott Taylor, Head of Health and Safety |
Tanya Strange, Asst Director of Nursing |
|
Betsi Cadwaladr UHB (BC UHB) |
Joanne Kendrick, Head of Quality | Joanne Kendrick, Head of Quality |
|
Cardiff and Vale UHB (C&V UHB) |
Angela Hughes, Asst Director - Patient Experience
|
Angela Hughes, Asst Director of Patient Experience |
|
Cwm Taf Morgannwg UHB (CTM UHB) |
Kellie Jenkins-Forrester, Head of Concerns & Business Intelligence | n/a |
|
Digital Health and Care Wales (DHCW) |
Bethan Walters, Corporate Governance & Risk Manager | n/a |
|
Health, Education & Improvement Wales (HEIW) |
Dafydd Bebb, Board Secretary | n/a |
|
Hywel Dda UHB (HD UHB) |
Cathie Steele, Interim Assistant Director of Nursing Assurance and Safeguarding | Louise O’Connor, Asst Director of Legal and Patient Support & Jeff Bowen, Head of Patient Experience |
|
Powys Teaching HB (PT UHB) |
Heidi Sinclair, Head of Quality and Safety | Heidi Sinclair, Head of Quality and Safety |
|
Public Health Wales (PHW)
|
Stuart Silcox, Assistant Director of Integrated Governance | Stuart Silcox, Asst Director of Integrated Governance |
|
Swansea Bay UHB (SB UHB) |
Nicola Anthony, Assistant Head of Concerns Assurance | Sue Ford, Patient Feedback Manager |
|
Velindre University NHS Trust (VU NHST) |
Tina Jenkins, Head of Quality Safety and Assurance | Nicola Williams, Director of Nursing AHP's & Medical Scientists |
|
Welsh Ambulance Services NHS Trust (WAST) |
Kate Blackmore, Senior Quality Governance Lead | Wendy Herbert, Director of Quality & Nursing |
Workstreams
The Workstreams, Networks and Groups have appointed Chairs and Co-Chairs who are coordinating the activities needed to delivery an effective system.
The current Chairs and Co-Chairs are:
|
Title |
Chairs/Co-Chairs |
|
Content & Update Governance Group |
Matthew Joyes, BC UHB |
|
Incident Reporting, Capture and Management Workstream |
Lee Joseph, NHS Wales P&I Kellie Jenkins Forester, CTM UHB |
|
Claims Management Network |
Elizabeth Davis, HD UHB Rebecca Holian, BCU HB |
|
Complaints Management Network |
Kellie Jenkins Forester, CTM UHB Vicky Stuart, C&V UHB |
|
Corporate Risk Management |
TBC |
|
Inquest Case Management Network |
Hannah Evans, SBU HB |
|
Intelligent Monitoring, Dashboards and Data Analysis Workstream |
Angela Hughes, C&V UHB Kellie Jenkins Forester, CTM UHB |
|
Mortality Review Workstream & Network |
Nick Denny, C&V UHB Grace Hargreaves, AB UHB |
|
Medical Examiner Functions |
Daisy Shale, NWSSP |
|
Nurse Staffing Act Compliance |
Rhys Roberts, NHS P&I Head of All-Wales Nurse Staffing Programme |
|
PALS/Compliments Workstream |
Rachel Wright, BC UHB Chris Kelly, VU NHST |
|
Redress Case Management Network |
Ffion Lawrence, SB UHB Kathie Jones, BC UHB |
|
Safeguarding Workstream |
Heather Howells , HD UHB Eleanor Edwards, AB UHB |
|
Safety Alerts Workstream |
Nicola Anthony, SB UHB |
|
Venous Thromboembolism (VTE) Workstream |
Christine Welburn, NWSSP WRP Emma Phillips, HD UHB |
|
People's Experience Feedback Network |
Jeff Bowen, HD UHB Junaid Iqbal, PHW |
|
Ombudsman Network |
Kellie Jenkins Forester, CTM UHB Erica Thomas-Howells SB UHB |
|
Coding Workstream |
Cathie Steele, HD UHB Graham Stockford, WAST |
|
Duty of Candour Network |
Jemaimah Morgan, BC UHB Stephanie Muir, CTM UHB |