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Covid -19

Due to the ongoing situation with Coronavirus (COVID-19), and to support COVID related additional service demands, the Student Awards Services in NWSSP have been striving to maintain a business as usual service. We have been exploring options to continue maintaining this service level and have made the following changes outlined below in order to support our service users during these challenging times and continue providing an essential Student Awards Service.


Student Award Services Helpdesk

From Tuesday 14th April our helpdesk will be operating an urgent enquiries line only between 9am – 1pm Monday - Friday until further notice. In order for us to provide the best support to our service users during this time we ask you to support us by only contacting us if your enquiry is urgent.

If your query is non-urgent or you would like to contact us outside of these hours, please send your query to Our email address will remain monitored by our team between 8:30am and 4:30pm and we will endeavour to respond to emails as quickly as possible, however please expect some delays during this time.

Please include your SAS reference number (if you have one) full name, date of birth and postcode.

Before contacting our helpdesk, please ensure you refer to our FAQ (PDF,10.6mb) section and Step by Step Guide (PDF,5.1mb) in the first instance to find an answer to your query.

If you are contacting us regarding payment information such as payment dates, please redirect your query to the finance department at your University. Information is also available under the University and College Information section of our website.

If you are contacting us regarding the status of your application, you can find the current status by logging on to your BOSS account. The definitions of status can be found within the FAQ’s under ‘How can I check the progress of my bursary application?’ and the BOSS Timeline (PDF,178kb).

Further support and guidance for nursing, midwifery and allied health professional students in response to COVID-19; can be found via Health Education and Improvement Wales (HEIW).


Bursary Applications

We will be assessing applications as normal and striving to work within the normal 20 working day timeframe set. However, due to the current extenuating circumstances, please expect some delays during this time.


Change of Circumstances Applications

If there has been a change of circumstances since submitting your initial bursary application, please email outlining your change of circumstances alongside the effective date of change. Please include your name, date of birth and SAS number in your email. In cases where a student is requesting Dependants Allowance or declaring household income, the student will be asked to submit a new application via their BOSS account. The student will then receive an automatic evidence email outlining the documentation required. In all cases, please email us directly and a member of the team will respond to your query.


Current Year Income Assessments

Current Year Income Assessments will not be considered until final documentary income evidence for the financial year ending 5 April 2021 is available. If there has been a 15% drop or more in household income, please email once final income evidence is available and a member of the team will respond to your request.


Childcare Claims

As a result of the closure of a number of childcare facilities, we will be contacting students currently in receipt of Childcare Allowance expenses to establish if you are still accessing childcare provisions and therefore require continued access to these payments.

Please notify us if you still require access to these payments. If we do not receive notification from you by the deadline given in our email sent, we will assume that you no longer require access to this support and your Childcare Allowance payments may be suspended.

If your childcare provision is suspended temporarily and you incur costs for periods where childcare is not provided, you may be able to claim a refund through the NHS Wales.

You must be able to show that the childcare provider did not agree to waive the costs, by providing evidence of this, and a signed and dated copy of your childcare provider’s contract.

Claims will be looked at on a case by case basis. Please email these to


Disabled Student’s Allowance

We will be assessing DSA as normal and striving to work within the normal 20 working day timeframe set. However, due to the current extenuating circumstances, please expect some delays during this time.


Practice Placement Expenses (for Medical & Dental Students)

We will be assessing PPE applications as normal and striving to work within the normal 20 working day timeframe set.  However, due to the current extenuating circumstances, please expect some delays during this time


The following is a revised procedure for submitting PPE Claims if necessary. This is only a temporary measure due to the unprecedented situation caused by the Coronavirus outbreak.  Once current restrictions have been removed, the normal processes will resume.

  • We will accept a student’s completed PPE Claim if it is emailed directly to us from the university to our generic email address at with a covering note confirming that the university have verified the specific costs and details of the claim as being authentic.
  • If the student is unable to sign and date the claim, we will still accept it from the university if they provide the same covering note via email.
  • We will allow an extension to the current six month submission deadline in the event of a university having a backlog of claims and not being able to send them to us in time but a covering note should also be provided for this when they are eventually sent.
  • Following receipt of the claims they will be assessed following the normal procedures and timescales.
  • If a student’s Elective is in the UK, travel and accommodation costs can be reimbursed but if the Elective is outside of the UK, then we can only reimburse travel to and from a UK airport.  We do not reimburse additional costs for vaccinations or visas for example.
  • We will consider reimbursement for accommodation costs in the event that a placement is cancelled and where a refund is not offered by the accommodation provider. The following evidence will be required:-
    • the accommodation provider's cancellation policy
    • receipts for the advance payments made for the accommodation
    • a covering letter or email from your university confirming that the placement has been cancelled and the date the placement was cancelled

Please note a decision will be made on a case by case basis.