COVID-19 is a new illness that can affect your lungs and airways. The most common symptoms of COVID-19 are recent onset of:
If you suspect that you have COVID-19, please follow the Public Health Wales guidance.
A Local Vaccination Centre is set to open in the Western Vale of Glamorgan in April to support the delivery of the COVID -19 vaccination programme delivered by Cardiff and Vale University Health Board.
View information about the Western Vale Local Vaccination Centre
We are re introducing visiting in line with the guidance and in certain circumstances.
Please note: Maternity visiting has separate more specific guidance.
Visiting should be with a clear purpose and agreement for visiting based on the best interests of the patient/service user.
Reason for the request should meet the following guidance:
One visitor for the duration of the planned visit and we ask you to enter the hospital site on your own unless otherwise agreed.
You can request a visit by emailing the Patient Experience team at firstname.lastname@example.org
Or by post
Patient Experience Team-Visiting
Cardiff and Vale University Health Board
2nd Floor Woodland House
The telephone lines are open 9 am to 1 pm 7 days per week
We will be collating the information required for Track, Trace and Protect.
We must reiterate that this visit is a single occurrence and is in the main by one nominated individual. Please do not visit if you feel unwell.
Clinical Areas have identified different visiting slots to reduce the footfall on hospital sites and a slot will be allocated within 2 working days of receipt of your request-Please note due to restrictions slots are very limited.
You must wear a face mask, use the hand sanitiser and maintain the 2 metre social distance from patients/service users, staff and other visitors at all times.
Please listen and adhere to staff advice on hand hygiene and infection control precautions on arriving and leaving the area
The following Video explains the process:
We are pleased to reintroduce some restricted visiting in our Maternity services. However, visiting may be suspended if an outbreak or increased numbers of patients with symptoms of COVID-19 occurs in the healthcare setting.
Birth partners are persons nominated by the woman to accompany her during labour and birth. They are not necessarily life partners, but may be other supportive persons such as a relative, friend or doula.
We are reviewing the guidance, but current restrictions remain in place.
All women who attend for a labour assessment will have the option of being accompanied by one birthing partner.
One birthing partner may be present during the duration of active labour and the immediate postnatal period.
Women on First Floor Maternity, whether antenatal, postnatal or transitional care will have the opportunity of daily visiting during a specified time period. Whether in a side room or a bay, visiting will be for a maximum of one 2-hour period per day by 1 named birth partner (the same birth partner who was present during labour and birth if postnatal).
The standardised appointment times for visiting will be:
Women in single rooms can choose which 2-hour slot as documented above they wish their visitor to attend.
We have implemented a safe system for a relative or friend to drop off essential items of clothing and toiletries for inpatients.
Due to the change in restrictions in hospital visiting, the Clothing Drop Off and Collection Service will now run on the following days.
University Hospital Wales
Open 10am – 3pm on Wednesdays
University Hospital Llandough
Open 10am - 3pm on Wednesdays
Please note that face coverings must be worn on entering any of our healthcare sites.
A multi-disciplinary team of health professionals at Cardiff and Vale University Health Board has developed Keeping Me Well, an online resource to help you and your family live well. It supports our model for rehabilitation and also has information and guidance to support people impacted by the COVID-19 pandemic, including those experiencing 'Long-COVID'.
For more information about our approach to rehabilitation arising from the pandemic, both for those who have had the virus and those affected by interruption to normal services and social isolation, please see our COVID-19 Rehabilitation Model.
We are committed to keeping care safe while maintaining essential services throughout the COVID-19 pandemic.
We’re still here for you. You can leave your home to access health services. However, if you have any symptoms of COVID-19 such as a new, continuous cough, a fever, or a loss or change in your sense of taste and/or smell, then self-isolate immediately and do not visit your GP, hospital or pharmacy.
All of our staff members will be wearing appropriate levels of PPE at all times and we have increased cleaning standards across all departments.