Allpay Contact Information

A helpline is available if you have any queries or issues with your card:

Forgotten PIN number
Card not working
Card declined
Card lost, stolen or damaged
Balance left on card

Email: enquiries@allpay.net

Phone: Available Monday - Friday 8am - 6pm

Customer Support – 0330 135 9512

General Enquiries – 0330 135 9515

Automated line (IVR) available 24/7 - 0330 808 0102

Alternatively, you can leave a voicemail for allpay Ltd to contact you during working hours

Useful Information

Contact allplay Limited | allplay

In association with allpay Ltd:

The allpay prepaid card is issued by allpay Ltd pursuant to license by Mastercard International Incorporated. allpay Ltd is a company regulated by the Financial Conduct Authority (FRN 900539) for the issuance of electronic money. Head office and registered address: Fortis et Fides, Whitestone Business Park, Hereford, HR1 3SE (Company No 02933191). Mastercard is a registered trademark of Mastercard International Incorporated.

Comments and complaints

Complaints regarding any element of the card service provided by allpay Ltd should be made by contacting their customer service team by phone, or email to enquiries@allpay.net

Contact allplay Limited | allplay

https://www.allpay.net/contact/

Contact allplay Limited | allplay

https://www.allpay.net/contact/

How do I contact you?

You can contact us by phone, email or post. Visit our Contact Us page for further information

Why have we moved to automated prescription processing?

Automated processing allows us to improve the accuracy of reimbursement to contractors by reducing the potential for human error. Our accuracy rate has improved from 99.15% to 99.54% since the introduction of automated processing.

It also improves our efficiency, making a significant contribution to: -

Our ability to continue to reimburse contractors in accordance with SLA timescales in the face of ever increasing prescription volumes
Our ability to release funds to be reinvested in front line NHS services. We process 47% more prescription items with 53% fewer staff since the inception of our automation programme.

Medicines Use Review & Prescription Interventions - what is the difference?

A number of queries have been raised by pharmacists regarding the differentiation between MURs and prescription intervention MURs. To clarify the matter Welsh Government has confirmed that there is only one service (i.e. the MUR service) but the service may be prompted in different ways.

Regular MURs can be prompted pro-actively by identification of a certain group of patients that subsequently lead to an invitation for a Medicines Use Review.

A prescription intervention MUR is more reactive, in the sense that it is the response to a significant adherence problem with a person's medication that subsequently leads to an MUR being conducted. This is distinct from pharmacists making clinical interventions on prescriptions (e.g. where an interaction is identified and there is a need to get a prescription amended) which are required by the terms of service for all pharmacy contractors.

Get in Touch

If you have a query for our Primary Care Services. Please contact us below: