Recruitment Helpdesk
Tel: 02921 500 200
Lines open: 8.30am - 4.30pm Monday to Friday*
*On Christmas Eve and New Years Eve the Recruitment helpdesk lines will close at 3pm.
Lines will close on scheduled dates for mandatory team training and development.
Scheduled Closure Times
The Recruitment Helpdesk will close between 12pm and 2.00pm for mandatory team training and development on the dates shown below:
- Wednesday Jan 14th 2026
- Wednesday Feb 11th 2026
- Wednesday Mar 11th 2026
- Wednesday Apr 15th 2026
- Wednesday May 13th 2026
- Wednesday Jun 10th 2026
- Wednesday Jul 8th 2026
- Wednesday Aug 12th 2026
- Wednesday Sep 9th 2026
- Wednesday Oct 14th 2026
- Wednesday Nov 11th 2026
- Wednesday Dec 9th 2026
During this time the phone lines will be closed, however, enquiries can still be sent in via email.
Some of the training activities our staff will be undertaking during this time to support the continuous improvement of our customer service teams include:
- Conflict Training
- Customer Service Skills
- Call Handling
- Team Building
- Process Mapping/ Customer Journey Workshops
- Payroll Support Training
We apologise for any inconvenience this may cause, NWSSP Employment Services are committed to driving continuous improvement and providing a high level of customer service to our customers through the training and development of our frontline call-handling employees.