Contact us to report a defective product
You can contact us via e-mail:
You can also complete a reporting form, returning this via e-mail to the above address:
Products that we can test
What SMTL will do
SMTL will, when possible and necessary:
- Examine the device in the laboratory
- Test the device and unused samples
- Gather further information from the user/reporter
We will then:
- Write a report summarising our findings including comments from the user.
- Send a report to the manufacturer, the MHRA AIC, NWSSP Procurement, and the reporting organisation.
- Chase the manufacturer for a reply.
- Assess the quality of the reply and decide whether we can close the file.
- Contact manufacturers who have sent unstuitable responses.
- Copy the final response to the MHRA, NWSSP and the reporting organisation .
- The information from this process is also used to help inform Procurement contracting processes for NHS Wales, as well as contributing to the wider UK medical device incident reporting process.