Services we provide (A-Z)

This is a beta version more services will be added.

Providing excellent customer service is at the heart of service delivery to individuals and communities. NHS Wales Shared Services Partnership is committed to creating and developing a positive approach to customer service in which we strive to consistently exceed the expectations of our customers and create an environment within which customer service is a core component of the management and delivery of services.

Systems that support Procurement and Finance Functions within NHS Wales

Including NHS Wales Central Team e-Business Services and eEnablement.

Registering with a GP and other Patient Queries within NHS Wales

Includes information on registering with a GP Practice, Medical Records, Finding practices that operate in your area, NHS patient numbers, Removal from a GP practice, Medical Registration Letter, Medical Cards and Patient Entitlement Cards.

Business person looking over spreadsheets laid out on a desk. They are holding a clipboard and a pen.

Audit and Assurance

Including information on key contacts within the service for both existing clients and new enquiries. Information on the services provided by Audit and Assurance, and available career opportunities.

Surgical Materials Testing Laboratory

Including information for commercial queries and current NHS employees. This includes, contact information, Procurement queries, how to report defective products and UKAS accreditation.

All Wales Lease Car Scheme

Including eligibility criteria, applying for a lease car, management of lease car application, lease car deductions

Digital Learning within NHS Wales

The Digital Learning team deal with online Digital learning for staff within NHS Organisations.

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E-Expenses

Including Employee and training grade doctor queries relating to e-expenses.

Employing People

Including recruitment, pay queries, bank staff queries and staff termination.

Individual using a calculator and holding a pen on a desk.

Find Information on Payment for Goods and Services Purchased by NHS Wales (Accounts Payable)

Information for suppliers/ contractors and NHS staff.

Information Rights

Information rights covers the legal requirements for handling and using information in any form.

Legal and Risk Services

Including Clinical Negligence, Commercial, Regulatory and Procurement, Complex Patient, Employment Law, General Healthcare Advice, General Medical Practice Indemnity, Inquests, Personal Injury, Disposals and Leases, Property Acquisitions and Putting Things Right.

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NWSSP Local Counter Fraud Team

Information on how to contact the team, and how best to report fraud.

Payroll

Includes PAYE for employees, overtime, unsociable pay and sickness queries.

Receiving NHS Funding for your Studies

Including Applying for a bursary, Managing your bursary application and Payment of bursaries.

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Support for Staff using the Electronic Staff Record (ESR)

Including additional information for supporting staff using the Electronic Staff Record (ESR) and where to find further help if necessary.

Supporting the NHS Wales Estate

Including information relating to design guidance, stakeholder notifications and guidance surrounding the issues to management of engineering and technical service provision.

Wales Infected Blood Support Scheme

Including information on the Wales Infected Blood Support Scheme, how to find out additional information and further details if you are already working with the team.