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Theme 5 Timely Care


The principle of timely care is that people have timely access to services based on clinical need and are actively involved in decisions about their care. Not receiving timely care can have a huge impact on individuals’ experience of health services and their ability to achieve the best health outcomes. To ensure the best possible outcome people’s conditions should be diagnosed promptly and treated according to clinical need.

What this means for me as a person when the standard within this theme is met:

  • I have easy and timely access to primary care services
  • To ensure the best possible outcome, my condition is diagnosed early and treated in accordance with clinical need


Standard 5.1 Timely Access