It is recognised that NHS staff (Hospital, Ambulance, Community and Primary Care) are among those most likely to face violence and abuse during the course of their employment.
The Duty of Candour is a legal requirement for NHS Organisations in Wales to be open and honest with service users receiving care and treatment. This is outlined in the Health and Social Care (Quality and Engagement) (Wales) Act 2020.
The Once for Wales Concerns Management System is a new approach to how NHS
health boards and trusts in Wales report, record, monitoring, track, learn and make
improvements.
In June 2021 the Minister for Health and Social Services approved a full business case and associated investment as the first steps to embedding Scan4Safety principles and practices across Wales. With patient safety at the heart of the programme, data standards and data capture technology are being introduced across NHS Wales.