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Standard 4.1 Dignified Care

Standard 4.1 Dignified Care

People’s experience of health care is one where everyone is treated with dignity, respect, compassion and kindness and which recognises and addresses individual physical, psychological, social, cultural, language and spiritual needs.


The health service will need to consider the following criteria for meeting the standard:



  • People are treated with respect, courtesy and politeness.
  • People are able to access free and independent advice so they can make choices about their care and lifestyle.
  • Individuals are addressed by their preferred name.
  • Welsh Language needs are responded to sensitively
  • Confidentiality, modesty, personal space and privacy are respected especially in hospital wards, public spaces and reception areas.
  • People’s feelings, needs and problems are actively listened to, acknowledged and respected.
  • All care is recognised as holistic and includes a spiritual, pastoral and religious dimension.
  • Information and care are always provided with compassion and sensitivity. Ensuring that people and their carers have the freedom to act and decide based on opportunities to participate and on clear and comprehensive information.
  • Consideration is given to people’s environments and comfort so they may rest and sleep.
  • People are helped to be as comfortable and pain free as their condition and circumstances allow.
  • People are supported to be as independent as possible in taking care of their personal hygiene, appearance and feet and nails.
  • People are supported to maintain a clean, healthy, comfortable mouth and pain-free teeth and gums, enabling them to function as normal (including eating and speaking) and prevent related problems.
  • Continence care is appropriate and discreet and prompt assistance is provided as necessary taking into account peoples’ specific needs and privacy.
  • People are supported to feel confident to talk through all aspects of their care including sensitive areas such as life expectancy. Advanced care planning, end of life care and addressing the needs of the dying and as good a death as practical for the individual and their family is a key part of dignified care.

Standard 4.1 Dignified Care Supporting Guidance