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Standard 3.2 Communicating Effectively

Standard 3.2 Communicating Effectively

In communicating with people health services proactively meet individual language and communication needs.



  • Welsh speakers are offered language services that meet their needs as a natural part of their care.
  • Open and honest communication is emphasised in the spirit of co-production.
  • Special care is taken in communicating with those whose mental capacity may be temporarily or permanently impaired.
  • Language and communication needs are addressed for people with specific care needs including: learning disabilities, dementia, stroke, sensory loss, neurological developmental problems and brain injury are addressed.
  • Effective, accessible, appropriate and timely communication is tailored to the needs of each individual person and reasonable adjustments are made as defined in the Equality Act 2010.
  • Methods of on and off line communication in various languages and accessible formats are used.
  • Communication is age appropriate and considers people’s ability to engage in health related conversations.
  • Support is given for carers and advocates who in turn are supporting the needs of people with communication needs.
  • There is compliance with legislation and guidance to ensure effective, accessible, appropriate and timely communication and information sharing. The purpose, effectiveness, methods, security and appropriateness of communication is considered internally and externally with patients, service users, carers and staff, and about patient, service users and carers using a range of media and formats.

Standard 3.2 Communicating Effectively Supporting Guidance